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FYI all, there's currently a survey on the afl.com.au site - it relates to the afl.com.au website - there is room for comments - use them .
I just completed the survey. Absolutely gave them both barrels!
Tried to listen to some footy on Saturday night online on some radio websites using my girlfriend's mac laptop. Instead of a footy broadcast I was greeted either with muzak and some cheerful **** telling me that they aren;t allowed to stream the footy, or a text error message. Seems that they have all been gagged from broadcasting the games by the AFL website, so i summoned up the courage to venture back to the killing fields of afl.com.au.
So I browsed on over to the site and bent over to see what they had in store for me this time. To their credit, their play by play graphical updates were working nicely, so it seems that one of their code monkeys earnt his/her banana, though naturally the feature I really wanted had a few surprises in store for me. Goody!
I clicked on the link to the broadcast, and was greeted with a white pop-up. No sound at all. No error message. Just a blank window into the blank minds at work on the site. I think most casual users would despondently give up at this point, as well they should because it should not be any more difficult than clicking on a button to get an audio stream from a high-end website in 2007.
I had a few tricks up my sleeve. I saw that the URL had the letters "wm" in it any realised that they must expect everyone to have a windows media player installed (some shoddy monopoly to tyrannical monopoly allegiance to Microsoft). Now pretty much every other radio broadcast site I'd encountered on this long road to perdition had offered me some alternative, such as real player, so I hadn't been forced to download a WM player, but I swallowed my indignation and downloaded one for the mac.
I have actually been a little long winded here, so to summarise I tried several WM players as well as different browsers, but could not get any combination of things to work across 2 more hours of my life that I will never have back.
Why not have a variety of audio format options like any decent site?
More importantly, why not have an error message explaining the problem?
Why couldn't I get it to work like EVERY other audio site I tried even after hours of trying?
With audio as with video, if the AFL is going to insist on guarding its right to control the sole method of broadcasting our wonderful game (which it has every right to), then FFS broadcast it properly. Waiting hours to buffer the video of a quarter of football is ridiculous. I have nothing against watching or listening through the AFL site if it wasn't such a gigantic insult to usability, customer service, intelligence and human decency (too far? nah).
Where's the Sandy who was talking of heeding our criticisms at the start of the thread now? Living it up in Majorca with his merry team of uneducated football-hating programmers and the head of usability (Voldemort), going out every night and living the high life on the $60s of football starved international subscribers.
Ah sweet ranting... it eases the pain.
AFL.COM.AU is currently unavailable.
We apologize for the inconvenience and will have the site back up shortly
thats awesome well done AFL,one of the biggest days in the AFL history with Hirdy and Sheeds leaving and you manage to **** it yet again
I emailed them giving them a spray. I said the problem probably was the fact they were in partnership with the rabble known as Telstra. I then realised it was actually Telstra who gets the email so I'm guessing I wont get a reply...lol
Dear Mr xxx,
Thank you for your email dated 26 Aug regarding the AFL website.
We appreciate the time you have taken to provide this feedback. We will endeavour to utilise this valuable information in further AFL website developments.
Please do not hesitate to contact us via [/SIZE]www.afl.com.au if you require further information or assistance.
Please note: as the AFL site has recently been re-launched, you may need to change the resolution of your screen to view the entire site without using the horizontal scroll bar. You will need to have your screen resolution set to 1024 x 768 to view the site in it's entirety on one full page.
If you would like to contact us, please call on Freecall 1800 266 000* from 8.00am to 10.00pm, Monday to Friday, and 8.00 am to midnight, Saturday and Sunday, Australian Eastern Standard Time (AEST) and we can then provide you with immediate assistance. For further assistance, please have a look at our help-centre on http://www.afl.com.au/Hidden/FrequentlyAskedQuestions/tabid/786/Default.aspx
If overseas, please ring the Australian operator and ask for a reversed charge call to +612 9242 0275 option 4 option 2 for the AFL Helpdesk. We will then be able to assist you immediately.
Yours sincerely,
Campbell Kerr
telstra.com Support Representative
Well, I did get a reply of sorts (the standard auto-reply):