2024 Membership Discussion

[CatAttack84]

But phones need to be unlocked, apps need to be opened.

Exactly, the numpties who can't ready themselves. Seen plenty of people over the years with their plastic cards not in hand or around their necks. This isn't a new problem, but I agree it can be worse with added complexity for some.

 

[caitsith01]

Ok, so I must be a numpty too, but where on earth can I actually log in and see my own or my kids' current membership status on either the membership website or the Geelong app? I literally cannot find that most critical information anywhere at either location. I feel like I'm missing something obvious...

 

[patience]

Ok, so I must be a numpty too, but where on earth can I actually log in and see my own or my kids' current membership status on either the membership website or the Geelong app? I literally cannot find that most critical information anywhere at either location. I feel like I'm missing something obvious...

Don't feel bad. When I logged into my membership details it didn't actually tell me what membership I had.

 

[caitsith01]

Don't feel bad. When I logged into my membership details it didn't actually tell me what membership I had.

Right, this is what I'm trying to address. I can't even see (a) what membership I have or (b) any details of the other members linked (I hope) to my login, i.e., my kids. Surely that's the most basic requirement for a membership website/app?

 

[cats_09]

GEELONG CATS MEMBERSHIP RECOGNITION PROGRAM​

Geelong Cats Membership Recognition Program

The Geelong Cats Membership Recognition Program rewards members based on their consecutive years of membership. As your consecutive years increase, so do the benefits of your membership.

membership.geelongcats.com.au

 

[CatAttack84]

Ok, so I must be a numpty too,

No, not in this case. As it WAS good a couple seasons back where a parent or guardian could login as themselves and their children's profiles would load alongside theirs. Then about a year or so ago they changed it...where this is now gone.

When I asked the club it was "they" which I took to mean the AFL or Ticketmaster, or a mix of both. AFL just can't get it right.

Your best, sure bet is to call the club unfortunately, at least until the kids get old enough to get their own logins OR the AFL fixes it...again

 

[ShaunWDT]

Really should be able to opt out of auto renewing when you sign up, having to ring the club just to opt out of that is a pain in the arse.

 

[rolling01]

Right, this is what I'm trying to address. I can't even see (a) what membership I have or (b) any details of the other members linked (I hope) to my login, i.e., my kids. Surely that's the most basic requirement for a membership website/app?

Sign into your ticketmaster account and look at invoices, that should help.

 

[caitsith01]

Sign into your ticketmaster account and look at invoices, that should help.

That shows what you've paid for, but contains no details of who the members are, their bar codes, their member choice selections, etc etc.

I mean, surely this is the most basic function of an online membership system? The website lets you look at what you've paid for in generic terms only, and there are like 30 tabs in the Geelong app and none of them has this info? It's crazy.

 

[kickazz]

My mobile membership (single home no seat) shows two "tickets" for Friday's game for some reason.


Anyone else seeing this? I'd be surprised if this game had a bring a friend for free offer like they have done in the past.

 

[cats_09]

My mobile membership (single home no seat) shows two "tickets" for Friday's game for some reason.


Anyone else seeing this? I'd be surprised if this game had a bring a friend for free offer like they have done in the past.

Mine's only showing one ticket

 

[kickazz]

Mine's only showing one ticket

Ok so the two are my member's choice extra tickets. Won't use them this week, I assume they just add them in each week until used.

Real ticket on a separate spot in app. Folks with this option be careful to use the right one!

 

[rolling01]

That shows what you've paid for, but contains no details of who the members are, their bar codes, their member choice selections, etc etc.

I mean, surely this is the most basic function of an online membership system? The website lets you look at what you've paid for in generic terms only, and there are like 30 tabs in the Geelong app and none of them has this info? It's crazy.

Bar codes only show up 3 days before game.

 

[Jimpson]

Does anyone have a spare "Gather Round" code that they don't mind passing on? I'll be using mine to get in but my girlfriend is keen to go with me and she's not a member. Send a PM if you can help me out. TIA

 

[Jemaine]

So I've just found out the hard way that the thousand bucks you pay for a Social Club membership doesn't guarantee you entry into the social club at MCG games.

I've been an SC member for 20+ years and understand that we've always had to book a free seat when playing our home games at the MCG. But there has always been one there for us.

Went to do it just now and it says allocation exhausted. These aren't for guest passes, these are for full fee paying Social Club members.

What the actual motherloving F.

In what world is it ok that the Club get to double dip letting guests in before the paid members?

Yes I could have ordered earlier but 1) I was unsure if I'd be in the country and 2) I've never encountered this in 20+ years of being a SC member.

"But you do have access to the GA"... yeah, if I wanted to get berated by Pies fans and drink light beer I wouldn't have spent all that money over the years.

Rant over.

 

[JohnZ]

So I've just found out the hard way that the thousand bucks you pay for a Social Club membership doesn't guarantee you entry into the social club at MCG games.

I've been an SC member for 20+ years and understand that we've always had to book a free seat when playing our home games at the MCG. But there has always been one there for us.

Went to do it just now and it says allocation exhausted. These aren't for guest passes, these are for full fee paying Social Club members.

What the actual motherloving F.

In what world is it ok that the Club get to double dip letting guests in before the paid members?

Yes I could have ordered earlier but 1) I was unsure if I'd be in the country and 2) I've never encountered this in 20+ years of being a SC member.

"But you do have access to the GA"... yeah, if I wanted to get berated by Pies fans and drink light beer I wouldn't have spent all that money over the years.

Rant over.

Sounds like in the future, you should just book your "free" seat in advance and then make up your mind at a later date to avoid missing out.

 

[Jemaine]

Sounds like in the future, you should just book your "free" seat in advance and then make up your mind at a later date to avoid missing out.

Agreed, but it's kind of beside the point as others will ultimately miss out also. I've paid a lot of money for a seat to our home games that I haven't been given, which doesn't seem right, nevermind the false advertising element of it.

 

[CatAttack84]

Plastic member cards and lanyards (despite many reported as having received their lanyard already), are being processed to be sent mid-Feb, with arrival first week of March.

Plastic member/KP-seat cards arrived in the mail today....<sigh> and no lanyard(s). (Picks up phone)

 

[CatAttack84]

Plastic member/KP-seat cards arrived in the mail today....<sigh> and no lanyard(s). (Picks up phone)

This club needs a kick up the pants. So only social club members are getting lanyards this year, if you opted in (and since received) a plastic members card for your reserved seat the suggestion is to purchase a lanyard from the Cats Shop. ($10 - Geelong Cats Lanyard)

My feedback back up the chain was that if you buy a reserved seat alongside your membership and opt-in for a plastic members card, one would expect the club to provide a bloody lanyard seeing as the card has a hole in it for that very reason.

Reading a few posts above about how social members are now being treated on seats, I'm not surprised the rest of us are told: "sorry, no lanyard this year".

Club still never made right the generosity of those who remained members during the lockdowns, and now this pi$$take.

 

[Jemaine]

This club needs a kick up the pants. So only social club members are getting lanyards this year, if you opted in (and since received) a plastic members card for your reserved seat the suggestion is to purchase a lanyard from the Cats Shop. ($10 - Geelong Cats Lanyard)

My feedback back up the chain was that if you buy a reserved seat alongside your membership and opt-in for a plastic members card, one would expect the club to provide a bloody lanyard seeing as the card has a hole in it for that very reason.

Reading a few posts above about how social members are now being treated on seats, I'm not surprised the rest of us are not old of "sorry, no lanyard this year".

Club still never made right the generosity of those who remained members during the lockdowns, and now this pi$$take.

You know what's worse? For some unknown reason my mates and I in the social club each got sent a duplicate membership package with a second lanyard, keyring, stickers, pin, voucher etc in them. I'd imagine many other if not all social club members were sent these.What a colossal waste of money.

And you are 100% right about the club never making right the generosity of its members during covid.

 

[CatAttack84]

You know what's worse?

I can sadly still add to it. Last week the club sent me a Happy Birthday email with a $10 voucher (the irony the price of said over-priced lanyard) and a video message from Tom....poor Tommy, they've used him to film this video to send to all members LAST YEAR (2022), and the club is still sending this to members this year in 2023.

FFS Cats, please start doing a better job, you're the reigning premiers.

 

[Jemaine]

I can sadly still add to it. Last week the club sent me a Happy Birthday email with a $10 voucher (the irony the price of said over-priced lanyard) and a video message from Tom....poor Tommy, they've used him to film this video to send to all members LAST YEAR (2022), and the club is still sending this to members this year in 2023.

FFS Cats, please start doing a better job, you're the reigning premiers.

"Have a safe..."

Sounds like they've given him the same script for the Xmas one and just said birthday haha

 

[thecatattack]

Where can I find the prices of Social Club memberships?

 

[rolling01]

Where can I find the prices of Social Club memberships?

Geelong Social Club - Waitlist

The Geelong Social Club is currently at capacity and there is a waitlist in place. How to join the Geelong Social Club Membership waiting list To join the Geelong Social Club waitlist, please contact Membership Services on 03 5225 4400 or membership@geelongcats.com.au. In order to join the...

membership.geelongcats.com.au

 

[thecatattack]

Geelong Social Club - Waitlist

The Geelong Social Club is currently at capacity and there is a waitlist in place. How to join the Geelong Social Club Membership waiting list To join the Geelong Social Club waitlist, please contact Membership Services on 03 5225 4400 or membership@geelongcats.com.au. In order to join the...

membership.geelongcats.com.au

Where's the price?

All I see is the $25 wait fee.