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http://www.abc.net.au/news/2017-04-...ssenger-dragged-off-overbooked-flight/8433104
United Airlines insists they "followed the right procedures" after video of a passenger being dragged from an overbooked flight and being left with a bloodied face sparked outrage.
As the flight waited to depart from Chicago's O'Hare Airport, police officers could be seen grabbing the screaming man from a window seat, pulling him across the armrest and dragging him down the aisle by his arms.
The airline was trying to make room for four of its employees on the Sunday evening flight to Louisville, Kentucky.
Passenger Audra D Bridges posted the video on Facebook. Her husband, Tyler Bridges, said United offered $US400 and then $US800 in vouchers and a hotel stay for volunteers to give up their seats.
When no-one volunteered, a United manager came on the plane and announced passengers would be chosen at random.
"We almost felt like we were being taken hostage," Mr Bridges said.
"We were stuck there. You can't do anything as a traveller. You're relying on the airline."
When airline employees named four customers who had to leave the plane, three of them did so. The fourth person refused to move, and police were called, United spokesman Charlie Hobart said.
"We followed the right procedures," Mr Hobart said.
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The CEO endorsed the action,., Stock fell - $1bn lost of value - he's now issued 3 apologies and said policy will be reviewed ... haha
United Airlines insists they "followed the right procedures" after video of a passenger being dragged from an overbooked flight and being left with a bloodied face sparked outrage.
As the flight waited to depart from Chicago's O'Hare Airport, police officers could be seen grabbing the screaming man from a window seat, pulling him across the armrest and dragging him down the aisle by his arms.
The airline was trying to make room for four of its employees on the Sunday evening flight to Louisville, Kentucky.
Passenger Audra D Bridges posted the video on Facebook. Her husband, Tyler Bridges, said United offered $US400 and then $US800 in vouchers and a hotel stay for volunteers to give up their seats.
When no-one volunteered, a United manager came on the plane and announced passengers would be chosen at random.
"We almost felt like we were being taken hostage," Mr Bridges said.
"We were stuck there. You can't do anything as a traveller. You're relying on the airline."
When airline employees named four customers who had to leave the plane, three of them did so. The fourth person refused to move, and police were called, United spokesman Charlie Hobart said.
"We followed the right procedures," Mr Hobart said.
************************
The CEO endorsed the action,., Stock fell - $1bn lost of value - he's now issued 3 apologies and said policy will be reviewed ... haha
